The COVID-19 pandemic fundamentally altered relationships and once-reliable life, work, school and home routines. More than ever, Americans have turned to virtual mental health programs during this time.

Before the pandemic, nearly one in five U.S. adults (47 million) reported having any mental illness. One in 10 adults reported symptoms of anxiety and/or depressive disorder. However, by July 2020, several months into the pandemic lockdown, a Kaiser Family Foundation Health Tracking Poll found that 41% of U.S. adults had reported symptoms.

With mental health care already being critical, the COVID-19 pandemic saw a surge in demand for services and pushed the need for optimal care, including effective digital solutions and virtual options for mental health care delivery into sharp focus.